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Casual Switchboard Helpdesk Operator

Band 2

Main area
Estates, Facilities & Development
Band 2
Flexible working - 0 hours per week (Zero hour contract as and when required)
Job ref
Castle Hill Hospital
£18,870 - £19,918 pro rata, per annum
Salary period
Today at 23:59

Job overview

We are looking to recruit casual staff who are flexible, enthusiastic, confident individuals to join our department as a switchboard and portering/transport helpdesk operator based at Castle Hill Hospital.

We are looking for experienced operators who can work flexibly to cover  a variety of shifts. The switchboard is a 24 hour service that runs 7 days a week. 

This job would suit candidates who enjoy the flexibility of working unsocial hours.  The shift patterns include days, lates, nights, weekends and bank holidays.

Main duties of the job

The successful candidate will act as a first point of contact for Hull University Teaching Hospitals providing an effective, efficient and professional service.

Candidates must possess a high level of customer service and communication skills, work as a team and be fully conversant in computer and keyboard skills. The ability to multi-task, delegate and co-ordinate is required as part of the operator role.

You will be expected to deal with emergency calls and a variety of alarms and alerts in a calm and efficient manner.

Previous NHS experience in a similar role would be advantageous


Working for our organisation

Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.

HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000  staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.

The Trust’s secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services. These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.

HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively. 

Detailed job description and main responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person specification


Essential criteria
  • Customer care/Service
  • Computer literate
  • Good standard of grades
  • Office experieince
Desirable criteria
  • NVQ customer care or equiv


Essential criteria
  • Work under pressure
Desirable criteria
  • Previous switchboard/telephone experience
  • Knowledge of NHS

Personal Qualitites

Essential criteria
  • Flexible
  • Organised
  • Telephone manner
Desirable criteria
  • Shift work

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident employerArmed Forces Covenant Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Sharon Dawson
Job title
Switchboard/Helpdesk Manager
Email address
Telephone number
Additional information

For further details please contact Mrs Sharon Dawson or Mrs Adele Latus, Communications Centre Managers on 624010