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Switchboard Operator

Band 2

Main area
Estates, Facilities & Development
Grade
Band 2
Contract
Permanent
Hours
Full time - 37.5 hours per week (Rotational Shift pattern)
Job ref
356-22-4565494
Site
Castle Hill Hospital
Town
Cottingham
Salary
£20,270 - £21,318 pro rata, per annum
Salary period
Yearly
Closing
Today at 23:59

Job overview

An exciting  opportunity has become available to work on the Switchboard at Castle Hill Hospital. 

The post is Full time rotational shifts.  Shift pattern includes early, evenings, nights, weekends and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions) Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure.  You will require a confident telephone manner and proven customer service skills. 

 

Main duties of the job

The switchboard service is essential to the smooth running of the operation of our hospitals at both Castle Hill Hospital and Hull Royal Infirmary, which is one of 27 Major Trauma Centres in England.

You will be responsible for handling calls in a professional manner, enabling patients and colleagues to get through to the right number.  Responding effectively to emergency calls, alarm activations and incident procedures in a calm and professional manner.

Additional training will also be given on the Portering and non-patient transport desk which also operates from the switchboard area.

 

Working for our organisation

Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.

HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000  staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.

The Trust’s secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services. These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.

HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively. 

 

 

Detailed job description and main responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person specification

Qualifications/Experience

Essential criteria
  • Customer care/Service
  • Computer literate
  • Good standard of grades
  • Office experieince
Desirable criteria
  • NVQ customer care or equiv

Skills/Knowledge

Essential criteria
  • Work under pressure
Desirable criteria
  • Previous switchboard/telephone experience
  • Knowledge of NHS

Personal Qualitites

Essential criteria
  • Flexible
  • Organised
  • Telephone manner
Desirable criteria
  • Shift work

Employer certification / accreditation badges

Apprenticeships logoNo smoking policyDisability confident employerArmed Forces Covenant Gold Award

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

Apply online now

Further details / informal visits contact

Name
Sharon Dawson
Job title
Switchboard/Helpdesk Manager
Email address
sharon.dawson7@nhs.net
Telephone number
0148246186
Additional information

For further details please contact Mrs Sharon Dawson or Mrs Adele Latus, Communications Centre Managers on  01482 461896