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Helpdesk Operator

NHS AfC: Band 2

Main area
Helpdesk Operator
NHS AfC: Band 2
37.5 hours full time rotational shift pattern
Job ref
Castle Hill Hospital
23/09/2019 23:59

An opportunity has arisen for a motivated individual to join our busy Helpdesk team based at Castle Hill Hospital.

The successful applicant will be responsible for answering calls for Portering Services and Non-patient transport requests. The post is based within the switchboard department where you will be also required to assist the switchboard team depending on the needs of the service.  Additional training on the switchboard will be given.

Applicants should have a good standard of education to GCSE level or equivalent, demonstrate excellent communication skills, be confident in dealing with people on all levels and possess effective keyboard/computer skills. You will be a team player and work well under pressure.


Recent experience of working in a busy switchboard/helpdesk environment is essential.


You must be able to work a rotational shift pattern covering 7 days a week including Bank Holidays and evenings.

Apprenticeships logoNo smoking policyDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

Documents to download

To print a document or save it to your computer, please click with your right mouse button on the document title and select "Save Target As...". You can then save the document in a suitable place on your computer ready to print it out. Clicking with the left mouse button will open the document in a new window (if your web browser can do so).

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Further details / informal visits contact

For further information contact Mrs Sharon Dawson, Switchboard, Helpdesk Manager on 624010.