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Switchboard Operator

Band 2

Main area
Estates, Facilities & Development
Band 2
Full Time 37.5 hours per week
Job ref
Castle Hill Hospital
£17,652 - £19,020 PA**
30/05/2019 23:59

A full time position is available on the main Switchboard and Helpdesk at Castle Hill Hospital. The successful applicant will be working as part of a team, delivering an essential service to the Trust, you will have had experience of dealing with a variety of requests, have the ability to interpret written procedures and be educated to GCSE level C or above (or equivalent) and have effective organisational skills.

Applicants must have experience in taking and dealing with multiple calls using a PC based switchboard or equivalent systems, demonstrate excellent communication skills, be confident in dealing with people on all levels and possess effective keyboard/computer skills. You will be a team player and work well under pressure.

Recent experience of working in a busy switchboard/call centre environment is advantageous.

Applicants must be willing to work shifts and be expected to work a 7 week rotational shift pattern covering weekends, nights and Bank Holidays.

**Salary reflects year 2 of 3 years NHS pay deal

Apprenticeships logoNo smoking policyDisability confident employer

Applicant requirements

The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.

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Further details / informal visits contact

For further details and to arrange an informal visit please contact Mrs Sharon Dawson or Mrs Adele Latus, Communications Centre Managers on 624010